π§ Contact Us - The Only Way!
Customer Contact F&Qs
Please contact us directly at the email address listed above.
PLEASE BE CAREFUL: We do not read or respond to messages sent to our social media channels. Be aware that fake accounts are impersonating us and attempting to scam customers. Do not interact with these accounts or suspicious emails under any circumstances. You can only contact us via this email address on this page. Please look for @SplatHQ.com in any email (it will always end in @SplatHQ.com from us) you receive so you know it’s genuine.
You may follow our official social media accounts through the links on our updates page, but please do not use social media to contact us.
β οΈ Please contact us before you contact our payment processor about refunds, incorrect orders or mistakes as we will be able to sort these issues for you.
Instant Downloads: If you placed an order for an instant download but havenβt received it, please check your spam or junk folders before contacting us.
Manual Downloads: If you ordered a manual download (processed by us) and 12 hours have passed, or if you purchased a Fan Club pass and your account hasnβt upgraded, please reach out for assistance.
We aim to respond to all emails within 24 hours. If you donβt hear back within 24 hours, please email us again or contact our backup at SplatHQ@gmail.com.
Participant Contact Information
If you are a participant featured in our commercial releases and need to contact us urgently, please reach out via the channels we originally used to contact you.
If you no longer have access to those channels or havenβt received a response, please email us at TheSplatShow@SplatHQ.com.
As stated on our About Us and Help pages, we are committed to addressing any concerns or issues promptly and professionally. We are always here to help and do our best to support you.
Report Copyright Infringement
We rely on our customers to report Copyright Infringement to us to help us remove it.
As a reminder, all our content is protected by copyright and participant consent. This means no one is allowed to repost our material on any other site (all sites).
Our participants have not given their legal consent for the content in which they appear to posted elsewhere. They have only given us their consent.
If you see any of our content (it’s easily recognisable due to our branding) elsewhere, please email us at TheSplatShow@SplatHQ.com with a report and location of content.
Other Enquires (Media, Legal and Business)
If you are a legal entity or authority wishing to audit our site or operations, please contact us through official, verified channels with the relevant information. Unverified requests will be ignored.
We do not respond to press or media inquiries due to past treatment, and these will be disregarded without reply.
For businesses interested in partnerships or proposals, please include proof with your inquiry.
Phishing and Spam
We are aware of fake social media accounts and email addresses impersonating us. If you receive a text or email claiming to be from us, please be cautious.
We only conduct business through our official email addresses, which always end with @SplatHQ.com.
Orders for downloads and fan club memberships are managed through SplatHQ@gmail.comβthis is the only email address we use for these transactions. Please report any others to us.
If you receive a suspicious message, do not respond. Instead, forward it to TheSplatShow@SplatHQ.com
When you Can Expect a Reply
We aim to respond to all messages within 24 hours, often sooner. Please note that we are based in the UKβemails sent after 8 pm (UK time) may not be answered until the next working day. You can check our current local time using the clock below.
