Customer Contact Details - How To Reach Us
This is the only email address we use for communication. Download orders use a different email address but you can contact us at TheSplatShow@SplatHQ.com for order queries. If you contact us via our download email address, there may be a delay in replying to you.
We do not read or respond to any messages sent to our various social media channels. There may be fake social media accounts or email addresses in operation acting as they are us and may try to trick you. You can only contact us via our official email address.
Before emailing us, please be aware of the following…
If you have placed an order for an Automatic (instant) Download and you haven’t received your download to your nominated email address, please check your spam and junk folders before emailing us.
If you have ordered a manual download (we have to process the download for you) and 12 hours has passed or you have purchased a Fan Club pass and your account hasn’t automatically upgraded please contact us for assistance.
Please contact us before you contact our payment processor about any order as we will be able to sort any issue you may be having.
Splat! Site Accounts: If you are having issues with your Splat! Account, please contact us for assistance. To activate your account you will need to have access to the email address you used to sign up with to complete registration. Accounts that do not complete the sign up process and are pending will be deleted. Please check your spam / junk folders for the activation email before contacting us.
Other Contact Details
If you are legal entity or authority and wish to audit our site and operations please contact us with the relevant information. Requests must come from official and verified channels otherwise they will be ignored. We generally don’t reply to any press or media enquiries and these will be ignored with no response provided. If you are a business and would like to contact us, please provide proof with any enquiry.
When You Can Expect A Reply From Us
We aim to respond to all messages within 12 hours but are usually replied to sooner. Please be aware we are in the UK, so if you email us after 8pm our time we may not reply to you before our next working day. You can view the current time at our location using the clock below.