Ordering And Playing Content Help

How To Order

Ordering from us is easy. Simply click the download you want, we offer Manual Downloads and Automatic Downloads. Please note that all orders are sent to you electronically via email. We do not post anything to you via traditional post. 

Manual Downloads are slightly cheaper but will not arrive to you instantly. Manual downloads require one of the Splat! Show team members to process your order and this can take time. Manual orders are usually processed within the first hour after you place your order, but this can be up to 12 hours depending on the time of day. Please only contact us if 24 hours have passed since you placed an ordering using the manual download option.

Automatic downloads are priced a little higher. This is because it costs us money to use the automatic feature to deliver the automatic downloads. We cover half of the cost associated with delivering automatic downloads with you paying the remaining 50%. Automatic downloads should be sent to you as soon as you complete the checkout process. If for any reason you haven’t received your automatic download please contact us as soon as possible. Please ensure that your email address is entered correctly during checkout to ensure the download arrives to you instantly.

CHECK YOUR SPAM / JUNK MAIL FOLDERS: Sometimes your email system might incorrectly mark our download emails we send you as Spam. Please check your spam and junk folders for your download email before contacting us. 

Playing Our Content

The majority of the content available to purchase should work on all modern devises. We understand that there are many different devices, operation systems and apps out there and we will always help you get your content playing if you experience any issues playing our content. We have provided some basic information regarding playing content on the most common devises below.

Playing On PC Or Mac

All our content can be played and viewed on modern PCs running the latest (and older) operation systems. The same goes for Macs. Our files are either encoded in .MPV format or the .Mp4 format and usually the built in video player apps in your operation system should play our files. If you are experiencing any issues playing our files, please contact us here.

Playing On Android Phone Or Tablet

Due to the open nature of any device running the Android operating system you should have no issue downloading the videos to your device. Simply select download and the file should download. Contact us if you require anymore help.

Playing On iPhone Or iPad

Unlike Android systems, the iOS operating system running on the majority if iPhones and iPads makes it harder to download files from the internet to your device. We recommend that you download an app from the Apple App Store called DOCUMENTS BY READDLE which enables you to download your files to your iOS device.

Here is our step by step guide:

First download the app Documents by Readdle HERE ITS FREE and works for iPhone and iPad.

Open the app then click on “Browser” from the left hand menu. This will bring up a built in web browser within the app. 

Copy the download link included in your download email from us and paste it into the address bar and hit enter.

Once the page had loaded, click the download button. The file will now download to the app.

Once the file has finished downloading, click “Documents” from the menu.

You can watch the file within the app. If you want to export it from the App we recommend you export it to the built in photo’s app on iOS. To do this, first click the three dots next to the file after you have clicked documents from the left hand menu.

Click the three dots which will bring up an export sheet. From the sheet select MOVE. The app will then ask where you want to move to the file too. Select Photos.