Site Registration and “My Account”
To view pages on our website, you need to create an account. During the sign up process we collect and store your email address and username so you can create and operate your account.
You have complete control of your account and you can delete it at anytime by going to the My Account section from the main menu. If you delete your account all information relating to your account is automatically deleted from our systems.
We can delete your account for you, including the deletion of the information used to create your account. You can contact us to request us to delete your account and account information. This will be completed within 90 days after your request. Please contact us through the site by selecting “Contact Us” from the site menu.
We do no have access to the password you use to create your account. Our system does not allow us to see your account password.
All email messages sent to us via the SplatShow@SplatHQ.com and SplatetteShow@SplatHQ.com email addresses are deleted after 30 days. We do not hold or collect any personal information contained within emails sent to these addresses for longer than 30 days.
Cookies, Tracking And Encryption
After you have entered the website all traffic between you and the site is encrypted using industry standard encryption. You can check that your connection is secure by looking for the “https” in the address bar on your browser. If it says “http” only without the “s” then your connection is not secure. Please contact us if you are experiencing this issue.
Information We Collect (Customers)
We use PayPal to process orders from our website. All transactions are processed on PayPal’s website and not on this website. We do not collect or store any sensitive financial information. The checkout process happens on PayPal’s website.
PayPal will email us the details of any order and or transaction to us after it has taken place. We do not have access or are able to view any banking details or credit cards / debit cards when you place an order with us.
Only one member of our team has access to order details and is secured using encryption and two factor authentication. We do not share your identifiable information with anyone unless asked to so so by relevant authorities.
When you place an order on the website, you are giving us consent to collect the following information about you so we can provide you with our services.
We do not share your information with outside parties and we never ever sell your information to data brokers.
The email we receive will contain the following information about you:
- Your name.
- Your email address.
- The product you have ordered.
- Your address if you have placed a manual download. We use this for Tax purposes. EU VAT for example. If you don’t wish to share your address, please use the automatic download option.
If you placed an order for an automatic download we will collect the following information about you:
- Your name.
- Your email address.
- Your IP address – We use this for Tax purposes. EU VAT for example.
- We do not collect your address when using the automatic download option.
Automatic downloads are provided by PayLoadz.
How We Use Your Information We Collect
We use the information we collect to process and deliver our downloads and services.
We only use the information we collect to ensure we are fully compliant with Tax regulations and for business accounting purposes.
We will not use your information to send marketing messages or sell and share the data to other companies and / or third parties. Marekting messages are delivered using Mailchimp and is opt-in only.
Information We Collect (Models / Guests)
Models and Guests are the people you see on this website. We collect and hold the following information relating to Models and Guests.
Model Release Forms
Phone Numbers. Phone numbers are only retained for a short period before and after a shoot and will be deleted from our systems within 30 days after a shoot has been completed.
These details are held by us to comply with regulations and laws.
Data Controller Details
To contact us about regarding the information we collect please contact us here.
We store the information we collect during the order process to ensure we are fully compliant with accounting and other regulations as outlined and defined by law in the United Kingdom and other states where applicable.
Request Your Information & Right To Be Forgotten
You can request that we send you all the information we hold about you. Please bear in mind that the only details we hold about you is collected during the checkout process when you order a download. This information would have been sent to you automatically by PayPal when you placed an order.
If you would like us to send you all your data we hold about you, you can if you wish. Simply contact us here asking for your information that we hold about you. We will complete this request within the time limits set out in the GDPR legislation.
If you would like your data to be deleted from our systems then you can request us to delete your data. Your email instructing us to delete all your information will be kept so we have proof that you requested data deletion from our systems.
We will delete all your data when told to do so within the time limits set out in the GDPR legislation. If you wish to request deletion of your data, please contact us here.