Social Media Policy
We use social media platforms to communicate updates regarding the Splat! show.
Below you will find details about how we use social media platforms and how to spot fake accounts pretending to be run by The Splat! Show and what you can do to protect yourself from these accounts.
Last Updated: December 27th 2022
How we use our Social Media Accounts
**Social Media and Content Policy**
The Splat! Show uses various social media platforms to share updates, news, promote releases, and engage with our fans and viewers.
**Post Retention**
Posts on our social media channels are kept for a maximum of two years before being deleted. This policy helps us manage our social media channels effectively, comply with our contractual obligations, and ensure our content remains relevant and up-to-date.
**Managing Threatening or Inappropriate Comments**
Due to the interactive nature of social media, we actively monitor for threatening, rude, or inappropriate comments directed at us or our guests. If we encounter such content, we will block users and report posts that violate the social media platform’s policies.
**Message Policy**
Please note that we do not read or respond to messages posted on our social media accounts, whether in comments or direct messages. We will only address messages that are brought to our attention through official channels. If you need to report something or get in touch with us regarding a comment or post, please contact us via the **Contact Us** page on our website.
**Content Sharing Guidelines**
You are welcome to share our social media posts using the share buttons provided by the platforms (e.g., retweet, share). However, **please do not download or repost our content** from our social media channels or website to your own accounts. Doing so would violate our copyright. All content on our social media and website is copyright-protected. For more information, see our copyright notice.
**Concerns or Issues**
If you come across something on our social media that requires attention, please reach out to us via the **Contact Us** page on our website.
Beware of Fake, Spoof and Troll Accounts
**Dealing with Trolling and Fake Accounts**
As The Splat! Show has grown in scope and popularity, we’ve noticed an increase in trolling. We understand that, as an internet-based business with an active social media presence, we are a potential target for these kinds of actions. However, we are committed to maintaining a positive, respectful environment and not engaging with negativity.
**Beware of Fake Accounts**
One of the more concerning issues we’ve encountered is the creation of fake social media accounts that impersonate us. These accounts are not official and are created with the intent to disrupt, mislead, and cause harm. They won’t affect us if you stick to following our verified, official social media channels and ignore the trolls who may have an issue with us or our work.
Trolls thrive on engagement. They seek to provoke a response and derive satisfaction from their negative actions. We will not engage with these accounts, and we encourage you to do the same. Please **do not follow or interact with fake accounts**—instead, block and report them.
**Follow Our Official Accounts**
To avoid being misled or subjected to fake accounts, we recommend following only our **official social media channels**. This ensures that you receive authentic content directly from us without the interference of impersonators.
**We Take Action, But We Don’t Engage**
Impersonating a brand on social media is against the platform’s policies. We report any accounts that impersonate us to the relevant platforms using the tools available. While it can be frustrating, the responsibility for enforcing these rules ultimately lies with the social media companies. We’ve found that some platforms are slow to act, so we focus on ignoring and blocking fake accounts rather than engaging with them. We encourage you to do the same. They are simply looking for attention and do not represent anything worthwhile.
**Constructive Criticism Is Always Welcome**
We value and welcome constructive feedback. However, trolling is not the same as criticism. We won’t play into the games of trolls. If you have legitimate feedback, we’re happy to hear it—please contact us directly, and we’ll engage with you in a respectful and productive way.
**Don’t Be a Troll, Talk to Us Like a Human!**
Let’s keep the conversation respectful and constructive. We’re here to create great content and engage with our audience in a positive way. Thank you for your support!
Fake Social Media Accounts Examples
Here you can find an example of some fake social media accounts who are pretending to be us or acting on our behalf. Some of these accounts may have been taken down. Please do not engage with these accounts under any circumstances.
Twitter / X : @SplatHQ – This account took over our previous official twitter account and is troll account
This instagram account is fake and is pretending to be acting on our behalf. More worrying, the operator of this account is messaging people and asking them to film videos as part of the “Application process”. This is morally wrong and damaging and potentially breaking the law. Please report this account if you can.
Seen an account saying that are working for us? Contact us here.
We only contact people through our official social media channels and we follow up via our authenticated official email address ending in @SplatHQ.com to prove we are genuine.